Peter Pande – What is Six Sigma

The First Six Sigma Primer Written Especially for EmployeesSix Sigma has gained an avid following among executives and managers for its ability to reduce cycle time, eliminate product defects, and dramatically increase customer involvement and satisfaction. But it can’t work without widespread employee involvement and commitment. What Is Six Sigma? explains, for employees, the core ideas behind it, the crucial roles and responsibilities employees have in a Six Sigma initiative, and how Six Sigma can benefit them.

This concise introduction to Six Sigma explains what questions to ask when Six Sigma is first introduced in an organization, then answers those questions in straightforward and easy-to-read style. Look to it for real-world descriptions of:

• The fundamentals and foundations
• The essential roles employees play

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